Last updated: 1 January, 2026
Wellspring Company (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase products, or interact with our services.
By using our website, you agree to the practices outlined below.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment providers; we do not store full card details)
- Account login information (if you create an account)
- Messages or inquiries you send us
1.2 Automatically Collected Information
When you browse the site, we automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and similar tracking technologies
1.3 Newsletter and Marketing Data
When you subscribe or opt-in, we collect:
- Name
- Email address
- Marketing preferences
1.4 Wellness Product Interactions
If you leave product reviews or feedback, we may collect:
- Your review content
- Any wellness experiences you choose to share (optional)
We do not collect sensitive health information unless you voluntarily include it in a message or review.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates or customer support messages
- Improve our website and product offerings
- Send marketing or promotional emails (only if you opt-in)
- Analyze site performance and user behaviour
- Prevent fraud and maintain website security
- Comply with legal obligations
3. Legal Bases for Processing (GDPR)
For visitors from the EU/UK, we process personal data under these legal bases:
- Contract: To fulfil orders and provide customer support
- Consent: For email marketing and cookies
- Legitimate interests: To improve our services, prevent fraud, and maintain website functionality
- Legal obligation: For tax, business records, or compliance requirements
4. Cookies & Tracking Technologies
We use cookies to:
- Improve site performance
- Remember your preferences
- Enable analytics
- Support advertising or remarketing (if enabled)
You may disable cookies in your browser, but some features may not function fully.
5. Sharing Your Information
We do not sell your personal data.
We may share information with trusted service providers who help us operate our business, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Email marketing platforms
- Website analytics providers
- IT or customer support services
- E-commerce platforms (e.g., WooCommerce, hosting providers)
These partners only receive the information necessary to perform their services and must protect it securely.
We may also share information when required by law.
6. Data Storage & Security
We take reasonable measures to protect your information from loss, misuse, and unauthorised access.
Your data may be stored:
- On secure servers located in New Zealand or internationally
- Through cloud-based tools that comply with global data protection standards
No method of transmission is 100% secure, but we strive to use industry best practices.
7. International Data Transfers
Because we work with global service providers, your information may be transferred outside your home country.
We ensure these transfers meet applicable legal and security requirements, including GDPR-compliant safeguards where necessary.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold
- Request corrections or updates
- Request deletion of your data
- Withdraw consent (e.g., unsubscribe from marketing)
- Request a copy of your data in portable format
- Object to certain processing activities
To exercise any rights, contact us at [insert email].
9. Email Marketing & Communication
If you subscribe to our newsletter or marketing updates:
- You may unsubscribe at any time using the link in any email
- You may adjust preferences or opt-out fully
- We only email people who have clearly opted in
Transactional emails (e.g., order confirmations) cannot be unsubscribed from.
10. Retention of Personal Information
We keep personal information only as long as necessary for:
- Fulfilling your orders
- Providing customer support
- Meeting legal or tax requirements
- Business reporting or fraud prevention
After this, data is securely deleted or anonymised.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
12. Children’s Privacy
Our website is not intended for individuals under 18.
We do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this policy from time to time.
Changes take effect when posted on this page.
Continued use of our website indicates acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
[email protected]
Mayroyd House, 4 Mayroyd Terrace, Nelson 7010, NZ